1. This Privacy Policy defines the principles of processing and protecting personal data provided by users in connection with their use of the services offered by the Hotel Podklasztorze website (hereinafter: the Service)
  2. The administrator of personal data contained in the Service is Hotel Podklasztorze S.A., ul. Władysława Jagiełły 1, 97-330 Sulejów, registered in the business register under the number NIP: 7710108124 (hereinafter: Data Controller).
  3. In order to ensure the security of entrusted personal data, the Data Controller operates based on internal procedures and recommendations, compliant with relevant legal acts concerning personal data protection, in particular the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC.
  4. The Data Controller takes special care to protect the interests of data subjects, and in particular ensures that personal data are:
    1. processed lawfully,
    2. collected for specified, legitimate purposes and not subjected to further processing inconsistent with those purposes,
    3. factually correct and adequate with respect to the purposes for which they are processed,
    4. stored in a form allowing identification of data subjects no longer than necessary to achieve the processing purpose.
  5. The Data Controller obtains information about users and their behaviors through voluntarily provided information in forms, for the purposes of:
    1. responding to user inquiries sent via the contact form pursuant to Art. 6(1)(f) of GDPR,
    2. accepting reservations using the online booking system pursuant to Art. 6(1)(b) of GDPR,
    3. providing services offered by the Data Controller pursuant to Art. 6(1)(b) of GDPR,
    4. marketing, including sending commercial information to the email address if the Client has given consent by ticking the appropriate box during the reservation process pursuant to Art. 6(1)(a) of GDPR. Consent for data processing for marketing purposes and sending commercial information can be withdrawn by clicking the appropriate link in the received message or sending such a request to the Data Controller’s email,
    5. realizing the legitimate interest of the Data Controller in specific cases pursuant to Art. 6(1)(f) of GDPR, e.g. debt collection,
  6. Upon the first visit to the Hotel Podklasztorze website, the user is informed about the use of cookies. By remaining on the website, the user accepts the use of cookies on the website. Lack of change in the browser settings by the user is equivalent to consent to the use of cookies.
  7. Changes to the cookie settings will take effect after restarting or refreshing the session on the Data Controller’s website.
  8. Installing cookies "necessary for the basic functionality of the Service" is required for its proper operation, especially needed for authorization.
  9. Cookies necessary for the website’s operation can be modified by changing browser settings, keeping in mind that such changes may cause improper website functioning.
  10. More information about cookies is available in the "Help" section in the user’s web browser menu.
  11. Users who, after reviewing the information available in the Service, do not want cookies to remain stored in their browser, should delete them from their browser after finishing their visit to the Service. The Service uses the following types of cookies:
    1. session cookies - remain in the browser until it is closed or the user logs out from the Service,
    2. persistent cookies - remain in the browser until deleted by the user or until a predefined time period specified in the cookie parameters expires.
  12. Functionally, cookies can be divided into:
    1. analytical cookies that help improve user experience by understanding how users use and convert on the website,
    2. marketing cookies used to personalize advertising content, properly target and analyze marketing and sales channel performance,
    3. necessary cookies fundamental for the basic functionality of the Service.
  13. The cookies we use allow us to develop our website.
  14. Some cookies may be placed by the provider of the Online Booking System solely for the purposes of:
    1. improving and supporting the booking process,
    2. analyzing and collecting statistical data regarding the use of the website and the online booking system to improve them,
    3. the Online Booking System provider informs about installed cookies in the user interface of that system
  15. The Data Controller may use automated decision-making, including profiling, for marketing purposes (including automated matching of ads to your interests and measuring their effectiveness), and offer adjustment based on Art. 6(1)(a) of GDPR.
  16. Recipients of personal data may be authorities, institutions, and entities authorized by law, as well as entities providing services to the Data Controller (e.g., legal, IT, marketing, accounting services, and other entities involved in providing the ordered service).
  17. We use the following analytical tools:
    Google Analytics - to learn how Google processes your personal data, visit: https://policies.google.com/technologies/partner-sites?hl=pl
  18. We use the following marketing tools:
    Facebook Pixel
  19. Users have access to the data processed by the Data Controller that they submitted. Users also have the right to modify this data, request its deletion, and limit or stop the processing of their personal data at any time. At any moment, a user may also request the removal of their personal data from the service. The right to data portability does not apply because no standard for data exchange between hotel facilities has been established.
  20. To exercise the rights indicated above, the Service user should contact the Data Controller using the same email address or phone number provided to the Service, contacting: recepcja@hotelpodklasztorze.pl
  21. The Service user has the right to withdraw consent at any time without affecting the lawfulness of processing based on consent before its withdrawal by direct contact with the Data Controller or, in the case of technology, by changing cookie settings.
  22. Every Service user may file a complaint with the Personal Data Protection Office.
  23. The Service may contain links to other websites that operate independently and are not supervised by the Service. These sites may have their own privacy policies and regulations, which we recommend carefully reviewing.
  24. The Data Controller reserves the right to change the privacy policy of the service, which may result from technological development, possible changes in data protection law, and the development of the Service. Any changes will be communicated to users clearly and understandably.
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